Terms & Conditions

Welcome to Boumbuy. By using our website (https://boumbuy.shop) and placing an order, you agree to the terms and conditions below. Please read them carefully.

1. About Us

Boumbuy is an online store offering a variety of products with fast delivery and Cash on Delivery service.

Company Name: Boumbuy
Email: support@boumbuy.shop
Phone: +212 696474470
Location: Dar es Salaam, Tanzania

2. Ordering

• All orders placed on our website will be confirmed by phone or WhatsApp.
• If we cannot reach you within 24 hours, the order may be cancelled.
• Cash on Delivery (COD) is available in major cities.

3. Prices & Payment

• All prices are shown in TZS (or local currency depending on country).
• Payment is made in cash upon delivery.
• Prices may change at any time without notice.

4. Shipping & Delivery

• Delivery time: 1–7 business days depending on your location.
• You must provide correct address and phone number.
• If the courier cannot reach you after several attempts, the order may be returned or cancelled.

5. Returns & Refunds

We accept returns only if:

1. The product is damaged

2. The product is defective

3. You received the wrong item

To request a return:
• Contact us within 48 hours of receiving the order.
• The product must be unused and in original condition.

Refund method:
• For COD orders, refunds are made via mobile money (M-Pesa, Tigo Pesa, Airtel Money).
• Refunds take 1–5 business days after product inspection.

6. Product Information

We do our best to provide accurate descriptions and photos.
Colors or packaging may vary slightly due to suppliers or screen differences.

7. Limitation of Liability

Boumbuy is not responsible for:
• Delays caused by couriers
• Misuse of products
• Incorrect customer information provided at checkout

8. Privacy Policy

We respect your privacy.
Your information is used only for order confirmation, delivery, and customer support.

We do not sell or share your data with third parties.

9. Cancellation Policy

You may cancel your order before it is shipped by contacting support.

Boumbuy also reserves the right to cancel high-risk or incomplete orders.

10. Contact Us

If you have any questions:

Email:vividmediateam01@gmail.com
Phone: +212 696474470
WhatsApp: https://wa.me/212696474470